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HurdyGurdeyMan

“Responsive & Customized Service”

From my first email, through the trip planning stage, and finally during our 12-day tour of Myanmar, I have only great things to say about Exotic Voyages. The trip planning was a back and forth process, but my travel planner made excellent suggestions and then had patience as I modified plans, dates, etc. They arranged visa on arrival, which was pretty seamless and saved me time getting a visa prior to the trip. My guides in Yangon, Bagan and Inle Lake were all very good, professional and friendly, and accomodating to any changes or suggestions we had. It really made our trip to Myanmar worry free, knowing we would be met at the airport, have transport arranged (both ground and air), etc. The guides were able to get my requested room choices at the various hotels, which I’m not sure I would have been able to obtain by myself. Overall, excellent service, and I will use Exotic Voyages again for other tours/trips in SE Asia.

This review was originally posted on Trip Advisor

HurdyGurdeyManSteamboat Springs, Colorado

Helen N

“Brilliant holiday to Vietnam – largely thanks to Exotic Voyages”

Exotic voyages booked every single part of my trip to Vietnam – internal flights, transfers and private drivers, tours (including tours of Saigon on Vespas and the tunnel tours via speed boat!) with guides and all our hotels to our specific requirements. I wouldn’t normally book through a travel agency but as wanted to see the whole country in just over 2 weeks I wanted to make sure I did it properly and left nothing to chance!

The staff at Exotic Voyages spoke excellent English, they were polite, friendly and extremely patient with me when I lost my itinerary and needed to change arrangements several times at short notice!

The hotels were all fantastic and as advertised. The guides all spoke excellent English and had a wealth of knowledge outside the immediate tour to help fill in the broader social and political history if that’s something you’re interested in. The cars were clean and comfortable and all had water and where we hadn’t ordered a guide the driver knew the stop off points for photos! The drivers we’re where they were supposed to be in plenty of time and we were therefore where we were supposed to be in plenty of time.

Our holiday was fun, exciting, non-stop with a few days of relaxation thrown in for good measure. I can’t thank Exotic Voyages enough for the care and attention they gave to us on our holiday because it meant I could enjoy what was a complicated non-stop tour of the country in 2 weeks without being stressed at all.

I would highly recommend Exotic Voyages for your trip – I thought they were wonderful!

Helen NLondon, UK

IanAnneC

“Fantastic Asian Tour”

We recently booked a holiday with Exotic Voyages on a recommendation from a friend but was unsure what to expect….however our concerns were unfounded!
Exotic Voyages recently arranged our trip to Thailand (Phuket), Cambodia (Siem Reap) and Vietnam (Ho Chi Minh City and Mui Ne). Everything went like clockwork flights,transfers,hotel accommodation, tours and visas all arranged by the wonderful Mai Phuong.
We had a fantastic 3 week holiday and would certainly recommend Exotic Voyages to anyone and we will be definitely using them again in the near future.

This review was originally posted on Trip Advisor

IanAnneCYeovil, UK

Mel B

“Very well organized including the little details”

Despite its title, Exotic Voyages does a lot more than tours in Vietnam. The personal itinerary they organized for four of us in Myanmar was great. They listened to what we wanted and met all our requirements. Even at the last minute, when we made a change to include the normally overbooked balloon trip in Bagan, they came through. We had decided on car transfers between all airports (a good idea as it turned out) and the drivers, Thi Ha in Yangon (who also took us on a day trip to Bago) and Chit in Bagan were knowledgable as guides as well as being good drivers. The vehicles were also good. Unexpectedly, Chit took photos of us in Bagan and we received these from Exotic Voyages by email on our return – a very good touch. Both drivers knew exactly where to take us and were flexible when we wanted a change. They were always happy to do more and indeed offered more when we didn’t want it. They both suggested that their English was not good, but it was good enough that we never had a misunderstanding.
The itinerary and flights were well chosen in association with us and all worked perfectly. When we return to Myanmar we will go upmarket in our choice of hotels, but that minor mistake was ours rather than Exotic Voyages.
Whenever we want a tour in the region in the future for ourselves or friends, we will use Exotic Voyages again.

 

Mel BHanoi, Vietnam

Irwin K

“Excellent, Courteous, Responsible”

I worked with Exotic Voyages and Mai Phuong, one of their staff. She was absolutely amazing. She helped me plan a complete itinerary to Myanmar. She handled every detail with complete organizational skills, , honesty, calm and insight. It was a pleasure working with her. I would engage her for all my Aisian travel. They are affordable. They get the impossible done and make it look like it is easy.

Irwin KNew York

zizette84

“Absolutely fantastic!”

My husband, a friend and I just completed a one-month trip to Vietnam, Siem Reap, Luang Prabang and Myanmar. Ms. NGUYN Hong Yen organized and coordinated a very rich itinerary which included many flights and hotel reservations. Yen is superbly professional and detail-oriented and kind. There was not a glitch throughout and many good surprises along the way. We could not recommend Exotic Voyages more for a varied and fun trip to Southeast Asia. Besides quality, Exotic Voyages is creative and very affordable.

This review was originally posted on Trip Advisor

zizette84New York

TUCK1995

We just completed our third trip with Exotic Voyages (2 prior in Vietnam and most recent in Myanmar). Each trip has been beyond our increasing expectations – seamless, well organized, thoughtful and fun. The founding team at Exotic got their start as the local partner for one of the largest and most exclusive US tour companies – that’s how we met them. In our experience, in the countries in which they operate, Exotic Voyages’ standards and sensibilities far exceed the best US operators and do it at a much better value. From the planning phase to the execution of each detail along the way, they never missed a beat. As an example, one of our in-country flights had a mechanical issue and while we were returning to the terminal from the effected plane, Mai (our coordinator at Exotic) had already figured out and rebooked us on an alternative flight – so instead of losing a day in an airport, we got on our way with less than an hour delay. In sum, traveling in their care feels like your visiting a place with a close friend who is anxious for you to have a great time and really understand their home. Though based in Vietnam, their Burmese team was as good as it gets; so their quality is uniform across all markets that they serve.

For reference, we have travelled with them as couple and with our two kids and my in-laws, so they cover the full spectrum.

This review was originally posted on Trip Advisor

TUCK1995Boston, Massachusetts

Fabienne S

“Well arranged & client focused”

After reading all the positive reviews I booked a trip to Myanmar with Exotic Voyages. The sales team (we were in contact with Mai Phuong) designed a tailor-made trip, and they proved to be very flexible in adjusting the itinerary to our liking. In Myanmar all was arranged very well and we very much enjoyed the trip. Do think the trip was quite expensive, but in return the service is really great. Would recommend Exotic Voyages for sure.

Fabienne SAmsterdam

Jennifer W

“Great service all-around!”

I did a lot on which tour agency I should choose for our 5 days in Myanmar. I narrowed it down to 4 agencies that were communicative and had lower prices. In the end, I went with Exotic Voyages because their pricing was the lowest and they were the most communicative (most responsive, fastest over email). I am very happy with my choice.

Re Customer Service: The person I communicated with was Thanh. He is extremely polite and very responsive via email. He and their accounting department worked very quickly to get all of our payments processed smoothly (you can pay with your credit card but it will cost you an extra fee; it’s worth it to me because you get certain travel protection with certain credit cards). The entire transaction went very smoothly and Thanh was very kind and helpful. Prior to our trip, he would email us to make sure that we all had our visas. He also gave me Exotic Voyages’ number on the first day of our trip, in case we need to reach the agency quickly. Almost halfway through our trip, a representative from Exotic Voyages had called to make sure that everything was going smoothly, and asked if there was anything we were dissatisfied with. We told them a couple of minor things (eg, choice of restaurants), and they immediately called our guide so we can go to different restaurants.

Re itinerary: Exotic Voyages had come up with the itinerary for us. All we needed to do was tell them how many days we were staying in Myanmar (we might’ve also told them which cities we really wanted to see). From there, they took care of everything – guides, inter-Myanmar flights, and daily activities.

Re guides: all 3 of our guides are pretty good. Our guide for Inle Lake (Wen Wen or Win Win) was most excellent. She speaks great English, is very knowledgeable, patient, kind, sincere, and goes out of her way to make sure that we are enjoying ourselves. All of our guides were at the airport waiting for us, even when our plane was delayed for an hour or so. All the drivers and hotel/airport transfers were punctual as well. They also had many bottles of water for us to drink throughout the day.

I would use EY again and have already recommended it to a friend.

Jennifer WSan Francisco, California

lauramtorino

“Check, double-check, triple check and in the end it won’t probably be what you wanted”

I chose this company because of the excellent reviews and because they answered my email very promptly. Unluckily I cannot share the enthusiasm of the other customers, I don’t know if it is because I have very clear ideas about what I want to see and do and I do not accept a standard itinerary without discussion. Last March I asked them if they could organize a tour of Myanmar and Yunnan lasting about one month between October and November. I am retired and I have no precise limits of time. They answered positively and we began to decide the itinerary. At first I wanted to see the hot-air balloon festival near Inle lake. They had no idea of when it was but when I gave them the dates first they acknolwledged the fact and later they said it was not possible to arrange a visit because it was dangerous!… When I was in the place, actually then some days before the festivals, the locals confirmed that the festival is indeed beautiful and it would have been great to attend and of course it was not dangerous at all. Too bad!
I worked on the program for some time together with the agency and finally the itinerary was considered definitive in April. I left in October and although I liked Myanmar the organization left a lot to be desired. Just to give some examples, in Yangon the program featured only the visit to the market whereas the famous Shew Dagon Pagoda was completely disregarded and no time was allowed to visit it; at Inle lake one day was described as full-day trekking, on the contrary the local guide informed us that the trek lasted just three hours, luckily he was very kind and offered us an alternative option; in Bagan the program featured two identical sunset cruises, also in that case the guide pointed that out and suggested something else. But what was most annoying is that on the third day of our travel I began to receive e-mails informing me that the itinerary in Yunnan had to be changed cancelling two of the major highlights because of lack of time!…. Now of course I had never given a limit of time and I confess I hadn’t checked the distances thinking that the agency would do that. I understood that Exotic voyages uses an agency in Myanmar and an agency (Orientis) in Yunnan and I guess they have problems of communication. The saga went on for the whole duration of our stay in Myanmar, every night a new e-mail with a change of program, which is certainly not the best thing to make your holiday pleasant and relaxed. First we were told that the road was under construction and we couldn’t go to the rice fields in Yuangjang. We saw when we were there that it wasn’t true, the road was perfectly ok, only there were many kms to drive (which hadn’t changed since April of course). Then they said that the treekking in Tiger Leaping gorge could not be made because it was too long. I was perfectly aware of the duration of the trekking as my daughter did it last year but it took me some days to make them accept my plan. We received a final program, slightly modified from the original but still acceptable two days before arriving in China. When we arrived we discovered that the program had been furtherly modified, nothing written was given to us and every day it was a surprise!…. Hotels had been changed also because often we stopped in a different town than planned, the train timetable was different, we had once a car instead of the train, the trekking was moved on a different day so that we had no time to visit Lijang.and we had a completely superfluous extra day in Shangri La. Moreover my friend was asked to pay an extra 60$ to be taken to the airport (ten minutes’ drive!…). On the whole I am afraid I cannot recommend Exotic Voyages as a professional tour operator.

This review was originally posted on Trip Advisor

lauramtorinoTurin, Italy

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