Diep at Exotic Voyages managed our entire itinerary which included Saigon, Hoi An, Dong Hoi, Hanoi, Chiang Mai and Siem Reap. We communicated regularly via Skype in the weeks leading up to the trip and during the whole trip she was available via WhatsApp to answer questions or make changes as we needed them.
When we arrived in Saigon an Exotic Voyages rep met us the airport to expedite us through the visa process. Every one of the hotels Diep chose for us was outstanding with incredible decor, food and service. Even on the rare hiccup when there was a miscommunication or a local service had to cancel, Diep was there to smooth things over and recommend other activities – as well as quickly refund any money.
Highlights included a private cruise in Halong Bay, a Vespa Tour though Hanoi and being in Chiang Mai for the lantern festival. She even got us into a hard-to-get Elephant sanctuary in Chiang Mai at the last minute.
All of this and for 30% less what agencies in North America were quoting me. Trip of a lifetime! Would definitely enthusiastically use again and recommend to friends!