- As Seen On
“Great service all-around!”
I did a lot on which tour agency I should choose for our 5 days in Myanmar. I narrowed it down to 4 agencies that were communicative and had lower prices. In the end, I went with Exotic Voyages because their pricing was the lowest and they were the most communicative (most responsive, fastest over email). I am very happy with my choice.
Re Customer Service: The person I communicated with was Thanh. He is extremely polite and very responsive via email. He and their accounting department worked very quickly to get all of our payments processed smoothly (you can pay with your credit card but it will cost you an extra fee; it’s worth it to me because you get certain travel protection with certain credit cards). The entire transaction went very smoothly and Thanh was very kind and helpful. Prior to our trip, he would email us to make sure that we all had our visas. He also gave me Exotic Voyages’ number on the first day of our trip, in case we need to reach the agency quickly. Almost halfway through our trip, a representative from Exotic Voyages had called to make sure that everything was going smoothly, and asked if there was anything we were dissatisfied with. We told them a couple of minor things (eg, choice of restaurants), and they immediately called our guide so we can go to different restaurants.
Re itinerary: Exotic Voyages had come up with the itinerary for us. All we needed to do was tell them how many days we were staying in Myanmar (we might’ve also told them which cities we really wanted to see). From there, they took care of everything – guides, inter-Myanmar flights, and daily activities.
Re guides: all 3 of our guides are pretty good. Our guide for Inle Lake (Wen Wen or Win Win) was most excellent. She speaks great English, is very knowledgeable, patient, kind, sincere, and goes out of her way to make sure that we are enjoying ourselves. All of our guides were at the airport waiting for us, even when our plane was delayed for an hour or so. All the drivers and hotel/airport transfers were punctual as well. They also had many bottles of water for us to drink throughout the day.
I would use EY again and have already recommended it to a friend.
Jennifer WSan Francisco, California